If the game crashes shortly after it launches, some game files may not have been downloaded and installed correctly. You can generally resolve this by following the steps below:
Please note that some steps may be slightly different depending on the model of your Android device.
- Open your device’s Settings app.
- Tap Apps & notifications > App info or See all apps.
- Tap the game in question.
- Tap Storage > Clear Cache.
- Tap Clear storage/data > Clear all data > OK.
- Go back one page.
- Tap Uninstall > OK.
- Reinstall the game
If you followed these steps and still cannot play the game, you can find additional troubleshooting steps in this Google Play Help article: Fix problems downloading apps from the Play Store. The steps listed under More troubleshooting steps may be helpful.
If the game continues to crash, please don't hesitate to contact us directly.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article